Legal
By accessing or using Quolle ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Quolle.
Quolle is an email platform that delivers messages on behalf of your verified domains. The Service provides a REST API, an SMTP relay, and related tooling.
Quolle carries two separate streams of email, billed separately and governed by different rules:
Which stream a message belongs to is determined by its purpose and its audience, not by the endpoint used to send it.
The Service also hosts flipbooks: documents you upload, which Quolle publishes at a public address so that recipients can read them in a browser. A flipbook is content you publish, not a message we deliver, and anyone holding its link can open it. Section 3.3 sets out what that means for you.
You may use the Service only to send email to recipients who have a lawful basis to receive it from you. The rules below apply to both streams; the rules in section 3.1 and 3.2 apply to each stream in addition.
You may not use the Service to send unsolicited commercial email, to send to recipients on purchased, rented, scraped, harvested, or otherwise non-consensually obtained lists, to send cold outreach to people with no prior relationship with you, or to send content that is unlawful, fraudulent, deceptive, or that impersonates another person or organisation. You may not send from a domain you do not control, obscure the identity of the sender, or attempt to evade filtering, rate limits, or suppression.
Transactional messages must be triggered by, and directly relate to, a specific action or relationship between you and the individual recipient. Permitted examples include account verification and one-time passcodes, password resets, receipts and payment confirmations, shipping and order updates, and security or account notifications.
You may not send marketing email through the transactional stream. Adding promotional content to an otherwise transactional message, or sending a campaign one recipient at a time through the email API, is a breach of these Terms even though the Service will accept the request. Bulk transactional sending — an invoice run, a service notice to every affected user — remains permitted, because those messages arise from a relationship each recipient already has with you.
Marketing messages may be sent only to recipients who have consented to receive them from you, and must be sent through the marketing features on an active marketing plan. Every marketing message carries an unsubscribe mechanism, and you may not remove, obscure, or fail to honour it. An unsubscribe must be respected promptly and permanently unless the recipient opts in again.
A flipbook link is issued per recipient, and opening it records which pages that person viewed, how long they spent on each, how far through they got, which links inside the document they followed, and whether they downloaded a copy. This is behavioural data about a named individual, and it is more revealing than an open or a click. You are the controller for it: you must have a lawful basis for collecting it, and your own privacy notice must tell recipients that you do. Quolle will not provide that basis for you.
You may not upload a document you do not have the right to publish, and you may not use a flipbook to host content unrelated to the email it is linked from — it is not general file hosting. Because a flipbook is served at a public address, you must not put anything in one that would harm the person it concerns if a forwarded link reached the wrong reader. Deleting a flipbook revokes every link already issued for it.
We monitor sending activity for compliance with this policy, including the volume, recipient pattern, and complaint rate of each stream. We reserve the right to suspend or terminate, with or without notice, any account that breaches this Acceptable Use Policy or that generates bounce or complaint rates we consider harmful to the integrity of the Service. Where a breach appears unintentional we will normally contact you first, but we are not obliged to.
Our reputation-protection systems may automatically pause sending for accounts exhibiting patterns that put delivery at risk for other customers. Because both streams share your account, conduct on one may result in suspension of the other.
Where marketing has been sent through the transactional stream, we may require you to move that sending onto a marketing plan, and may bill for it accordingly.
You are responsible for maintaining the security of your account credentials and API keys. You must not share API keys or account access with unauthorised parties. You are responsible for all activity that occurs under your account, whether or not you authorised it. If you suspect unauthorised access, notify us immediately at legal@quolle.com.
You must have a lawful basis to contact each recipient. You are solely responsible for ensuring your use of the Service complies with applicable laws in your jurisdiction and the recipients' jurisdictions, including the Nigerian Data Protection Act (NDPA), the Nigeria Data Protection Regulation (NDPR), and any other applicable electronic communications laws.
Quolle may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms, the Acceptable Use Policy, or if your account's sending behaviour poses a risk to the integrity or reputation of the Service. You may terminate your account at any time by contacting us.
The Service is provided "as is" and "as available." Quolle makes no warranty that the Service will be uninterrupted, error-free, or available at any particular time. We do not guarantee any specific uptime level.
To the maximum extent permitted by applicable law, Quolle shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or related to your use of the Service. In no event shall Quolle's total liability to you exceed the fees you paid to Quolle in the twelve months preceding the claim.
Quolle may update these Terms from time to time. We will indicate the date of the most recent update at the top of this page. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.
For questions about these Terms, contact us at legal@quolle.com.